Privacy Policy

Introduction

Welcome to the website of Engineering Stores Company ESCO

At Engineering Stores, we want to ensure that you get the best experience with us, whether in the store or through our digital services. We also listen to and understand our customers through their comments, opinions, and complaints to make your next experience better and more satisfying. These are the main reasons behind our collection of personal information from you.

Information We Collect

The information we collect is as follows:

Name, gender, date of birth, and age.
Contact details such as address, email, and phone number.
Your history of purchases, orders, interests, cart items, and wishlist items in order to enhance your experience with us and personalize it.
Digital information such as cookies, software versions, user activity on the network, application, and clicks.
Financial information including credit card details

How Our Information is Used and Shared

Different companies or individuals may be used in the field of website and service development, as well as website features. Such as: providing technical support through a third party, using external recruitment companies, or companies that provide consumer care services or marketing and advertising companies. All these companies will be allowed limited access to user information only when absolutely necessary in order to develop the website and services in a way that suits the consumer according to the law.
Some information may be shared with companies participating in the service provided through the website, financiers, or other companies that have a strong influence within the company.
As we continuously develop our business, we may sell our own businesses or purchase companies with different names but operating under the same management of our website or company and the technical team, and may use the information and data collected under the name of another company or website but with the same administrative, technical, and development team.
As we are a legal company and website, we will be obligated to provide data and information to legal authorities if necessary. Such as a court order, or an order from the executive authority and government. Or in case the management team of the website or company sees that there is an urgent need to present information such as: protection of rights, property rights, warranty and security rights, or any other type of rights that protect the website and company.

Purpose of Information Collection

When submitting your order through our website/application, we need your contact and payment information so we can process and complete your order smoothly.
If you have any questions or request technical details, we need your personal information so we can respond to you with the correct answer or identify someone to contact you to give you all the required information.
Only with your permission can we send you offers or marketing materials via phone (text message or WhatsApp) or via email.
We can also send you an invitation to attend an event we hold or send you gift cards or discount vouchers or any marketing materials we create.
To ensure following up on your complaints, comments, or feedback in a professional manner and getting back to you with a solution and knowing how to improve your next experience and make it successful.

Information Security

Engineering Stores (ESCO) takes serious and responsible measures to protect your personal information, whether electronic or paper-based.
The security level controls misuse, interference, loss, unauthorized access, modification, or disclosure.
Our computer servers are highly secured and in controlled facilities.
You may be asked to verify your identity either through a password or through questions.
We will never share your personal information from our side by any means.
Data transfer over the internet cannot be guaranteed 100% and as a result, Engineering Stores cannot guarantee the security of any personal information you send to us over the internet.

Questions and Complaints

If you have any questions or complaints, you can always visit us at our address: Sahab opposite the Industrial City 4027888

Important Notes for Users Outside the Local Scope

The website may use hosting and servers that are managed in Europe or the United States of America or elsewhere. Please be certain that all registered information and data obtained may be transferred for maintenance operations or increasing server capabilities where server locations may be outside the local scope of the country or city and that they operate under the law of the hosting country. If you have read this note and have not expressed any refusal, you as a visitor or registered user agree without any objection to this policy.

Changes to This Policy

Engineering Stores may update this policy from time to time. In the event of any significant change to this policy, it will be announced on our website