Terms and Conditions

Introduction

Welcome to the ESCO website. By using this website, you agree to comply with these terms and conditions. Please read them carefully before using the site.

If you do not agree to these terms and conditions, please do not use our website. By accessing and using our website, you agree to comply with these terms and conditions.

ESCO reserves the right to change these terms and conditions at any time without prior notice. Changes will be posted on this page, and your continued use of the website after the posting of changes is considered acceptance of these changes.

Definitions

• The Website: Refers to the ESCO website that can be accessed via the link esco.jo
• User Or You: Any person who accesses and uses the website.
• Content: All information and materials available on the website, including texts, images, graphics, logos, and trademarks.
• Products: Goods and services offered for sale on the website.

Website Usage

You agree to use the website only for legitimate purposes and in a way that does not violate the rights of any third party, or restrict or prevent the use and enjoyment of the website by any third party. These restrictions include, but are not limited to, acting in an illegal, inflammatory, discriminatory, or abusive manner.

You are not allowed to:

• Use the website in any way that may cause damage to the website or impair its availability or accessibility.
• Use the website for any marketing purpose without prior written permission from us.
• Use the website for any illegal purpose or to promote any illegal activity.
• Collect user data or information from the website without our explicit consent.

Intellectual Property

All intellectual property rights in the website and the content published on it are owned by ESCO or its licensors. These works are protected under copyright laws and provisions worldwide. All rights reserved.

You can access, download, display, and store copies of the content on your device, and print pages from the website, for personal non-commercial use only, subject to the restrictions set out below and elsewhere in these terms and conditions.

You are not allowed to:

• Republish materials from this website (including republishing on another website).
• Sell, rent, or sublicense materials from the website.
• Display any materials from the website in public.
• Reproduce, copy, or exploit materials from the website for any commercial purpose.
• Modify or duplicate materials on the website.
• Redistribute content from this website.

Product Information

We make every effort to ensure the accuracy of all information related to products displayed on our website. However, there may be slight variations in color, size, and other product specifications. Images displayed on the website are for display only and may not reflect the actual product with complete accuracy.

We reserve the right to change product specifications, prices, and availability without prior notice. We do not guarantee that the information on this website is free from errors or omissions or that it is fully updated.

Order and Payment

When placing an order through our website, you confirm that all information you provided is accurate and complete. We reserve the right to refuse or cancel any order for any reason.

Prices displayed on the website are in Jordanian Dinar and include Value Added Tax (if applicable). Shipping costs are not included in the product price and will be calculated separately at checkout.

We accept the following payment methods:

• Credit cards (Visa, MasterCard)
• Bank transfer
• Cash on delivery

Shipping and Delivery

We strive to deliver products on time according to the provided delivery estimates. However, delays may occur due to factors beyond our control.

Estimated delivery times are as follows:

• 2-3 business days within Amman
• 3-5 business days for other governorates
• Products that require special order may take longer, and you will be informed of the expected timeline when your order is confirmed

Upon receiving the products, please check for any damage or defects. If you find any issues, please notify us within 48 hours of receipt.

Returns and Refunds

We strive to provide high-quality products and excellent customer service. If you are not satisfied with your purchase, you may be eligible for a return and refund according to our return policy.

Generally, we accept product returns within 14 days of receipt, provided that the products are in their original condition, unused, and in their original packaging. Some restrictions and exceptions may apply.

To initiate the return process, please contact our customer service.

Warranties

All our products are covered by the original manufacturer's warranty. The duration and terms of the warranty vary according to the product and manufacturer. Warranty details for each product are available on the product page or upon request.

The warranty does not cover damage resulting from misuse, unauthorized modifications, accidents, natural disasters, or improper use.

To benefit from the warranty service, please contact our customer service department with proof of purchase.

Limitations of Liability

To the extent permitted by law, ESCO will not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including, but not limited to, loss of profits, data, or use, arising out of or related to: (a) your use of the website or inability to use the website; (b) any transaction or purchase made on the website; (c) any claim relating to products or services sold through the website.

These limitations apply whether the damages arise from breach of contract, warranty, negligence, tort liability, or any other legal theory, even if ESCO has been notified of the possibility of such damages.

Compensation

You agree to indemnify and hold harmless ESCO and its employees, directors, and agents from and against any claims, liabilities, damages, losses, or expenses, including reasonable attorney fees, arising out of or related to: (a) your use of the website; (b) your violation of these terms and conditions; (c) your violation of any third party rights, including but not limited to intellectual property rights.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the Hashemite Kingdom of Jordan, and any disputes arising from them are subject to the exclusive jurisdiction of the courts of Amman, Jordan.